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Job Summary:
We are seeking a highly skilled and experienced Senior Director of Account Management and Analytics Advisor to work with large, self-insured employers, focusing on the delivery of high-quality healthcare data analytics solutions. The ideal candidate will have a strong background in healthcare analytics and a proven ability to translate complex, data-driven insights into actionable strategies and clear, digestible content for both analytical and non-analytical stakeholders. This role will involve leading client relationships, managing internal resources toward timely deliverables and ensuring the effective utilization of analytics to drive value and client satisfaction.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Key Responsibilities:
Account Management:

• Act as the primary point of contact for self-insured employer clients, ensuring satisfaction and fostering long-term relationships
• Serve as a trusted advisor, understanding client needs and challenges, and offering strategic solutions to improve their healthcare programs
• Develop and maintain strong, strategic client relationships by understanding their business challenges and objectives, demonstrating exceptional problem-solving skills
• Coordinate and lead regular client check-ins, presentations and strategic reviews to ensure alignment and satisfaction
• Collaborate with internal teams (data, data science, clinical and investigative, executives etc.) to ensure optimal service delivery to clients
• Become fluent in healthcare claims data as relevant to company’s specific use case
• Nurture client relationships from infancy and throughout business relationship, including managing implementation process as needed
• Collaborate with new clients and their respective carrier(s)/data warehouse/PBM/other external constituents on all necessary documentation and other items in order to intake high-quality claims and health plan data

Data Analytics & Insights:

• Utilize advanced analytics tools and techniques to create insights that inform decision-making, cost-saving strategies and enhanced plan management
• Collaborate with internal teams to ensure the timely and successful delivery of data analytics solutions and insights
• Review client feedback and performance metrics to ensure solutions meet or exceed expectations
• Identify business enhancement opportunities that align with client needs and objectives
• Partner with the sales and solutions teams to develop strategic plans that address client goals
• Plan and lead client update presentations as well as ad hoc client meetings and written communications
• Assist the team in developing marketing initiatives, increasing business success and enhancing sales

Communication & Reporting:

• Translate complex data and analytical insights into clear, actionable reports and presentations for non-technical stakeholders
• Develop and deliver regular client-facing reports and presentations that highlight key performance metrics, trends and opportunities
• Explain technical concepts in a simple, understandable manner for benefits leaders, client executives and other decision-makers with limited technical expertise

Project Management:

• Coordinate internal resources and timelines to ensure smooth implementation and delivery of projects
• Troubleshoot client issues in a timely and proactive manner, ensuring client satisfaction
• Monitor key performance indicators (KPIs) to track the success of initiatives and client satisfaction
• Delegating tasks effectively and managing team dynamics

Team Collaboration:

• Work closely with cross-functional teams such as data scientists, project managers and consultants to deliver cohesive client solutions
• Contribute to team-wide best practices, sharing insights and strategies to enhance client success
• Develop and maintain strong executive relationships

Qualifications:

Education:

• Bachelor’s degree in business, marketing, economics, data analytics or a related field
• Master’s degree is preferred but not required

Experience:

• 5–8 years of experience in account management, client success or related roles within data analytics, technology, or consulting environments
• 4 years of experience in healthcare data analytics
• Proven experience managing senior-level client relationships and negotiating contracts or agreements

Skills and Competencies:

• Exceptional interpersonal and communication skills with the ability to understand and communicate technical insights to non-technical audiences in a tailored and thoughtful manner
• Ability to thrive in a fast-paced and lightly structured environment
• Hands-on, doer mindset
• Highly collaborative, team-focused, open communication and candid work style
• Strong problem-solving and strategic planning abilities
• Ability to break down complex problems into manageable components
• Identifying trends, patterns, and key insights in data
• Developing actionable recommendations based on data analysis
• Understanding data analytics concepts, tools and methodologies, with the ability to translate insights into client strategy
• Proven ability to lead and manage projects independently
• Experience in managing deliverables within deadlines

Preferred Knowledge:

• Strong existing relationships within jumbo self-insured plan sponsor community
• Procurement/medical ASA and/or PBM contract negotiation experience
• Familiarity with benefit analytics, data warehousing and claims data files
• Exposure to statistical methods, data modeling, or machine learning insights and how they inform business decisions
• Macro business knowledge of channels/industries relevant to the company’s client base (e.g. public sector, finance, healthcare, retail, technology, Taft-Hartley, etc.)

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Job Summary:
The Senior Information Security Engineer is responsible for safeguarding SmartLight Analytics’ data infrastructure, with a particular focus on protecting sensitive healthcare information. This role will lead security efforts across both our on-premises and Azure cloud environments, implementing comprehensive security controls to prevent data breaches and ransomware attacks. The ideal candidate brings extensive experience in cybersecurity with specific expertise in securing Microsoft infrastructure, healthcare data protection and endpoint security. You will ensure compliance with HIPAA requirements while establishing robust security protocols that allow the organization to operate with confidence.

We are seeking a highly skilled security professional who can serve as our primary security expert, capable of identifying vulnerabilities, implementing appropriate controls and responding to potential security incidents. In this role, you will work across teams to foster a security-conscious culture and ensure our infrastructure remains protected against evolving threats.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. 

Key Responsibilities:

• Design and implement security measures to protect systems, networks and data across both on-premises and Azure cloud environments
• Lead security assessments, penetration testing and vulnerability management initiatives
• Configure and maintain firewalls, routers and other network security components
• Develop and enforce endpoint security controls for Windows workstations to prevent ransomware and other threats
• Establish security monitoring and incident response protocols
• Ensure compliance with HIPAA security requirements for PHI protection
• Create and maintain security documentation, policies and procedures
• Conduct security awareness training for staff
• Monitor security systems for potential breaches and lead incident response when needed
• Perform regular security audits and risk assessments
• Maintain knowledge of emerging security threats and mitigation strategies
• Collaborate with IT and development teams to integrate security best practices
• Advise management on security enhancements and risk mitigation strategies

Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Cybersecurity or related field
• 5+ years of experience in information security with focus on infrastructure protection
• Strong knowledge of Microsoft infrastructure security (Active Directory, Windows Server, etc.)
• Demonstrated experience securing Azure cloud environments
• Expertise in endpoint security solutions and ransomware prevention
• Experience with network security, firewalls and penetration testing
• Understanding of security frameworks and compliance requirements (NIST, ISO 27001)
• Ability to develop and implement security policies and procedures
• Strong incident response and problem-solving capabilities
• Excellent communication skills to explain security concepts to non-technical stakeholders

Preferred Qualifications:

• Relevant security certifications (CISSP, CISM, Azure Security Engineer, etc.)
• Experience with healthcare data security and HIPAA compliance requirements
• Knowledge of security information and event management (SIEM) systems
• Experience implementing zero-trust security architectures
• Background in security for healthcare or financial services industries
• Experience with security automation and scripting
• Knowledge of data loss prevention (DLP) solutions
• Experience conducting security awareness training

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Job Summary
The Senior SQL Server Data Engineer plays a crucial role in maintaining and optimizing our legacy data systems while supporting the organization’s migration to a modern data warehouse architecture. This position focuses on enhancing complex ETL processes built on SQL Server stored procedures, implementing robust data validation protocols for medical claims processing and mentoring junior team members. The ideal candidate brings extensive experience in SQL Server development with specific expertise in healthcare data processing, with the ability to bridge the gap between our legacy systems and future state architecture.

We are seeking a highly skilled Senior SQL Server Data Engineer to join our dynamic team. The ideal candidate will have significant experience working with complex SQL Server environments, ETL processes and stored procedure optimization. They should demonstrate expertise in data quality assurance and validation, along with a solid understanding of healthcare claims processing. Proficiency in T-SQL, performance tuning and data pipeline development is essential. In this role, you will play a pivotal part in ensuring the stability of our current operations while facilitating a smooth transition to our new data architecture.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Key Responsibilities

• Lead and enhance complex ETL processes built on SQL Server stored procedures
• Audit, optimize and refactor existing data pipelines for performance and reliability
• Implement data validation protocols to ensure accuracy of medical claims processing
• Troubleshoot and resolve complex data issues in production environments
• Establish and enforce robust data validation standards for healthcare data processing
• Create systematic approaches to file specification validation and conformance checking
• Implement auditable processes for data quality assurance in a healthcare environment
• Ensure data handling meets relevant healthcare compliance standards
• Provide hands-on mentoring to junior team members
• Create documentation and knowledge transfer sessions on SQL Server best practices
• Establish coding standards and review processes for the legacy systems
• Collaborate with the migration team to ensure smooth transition to the new architecture
• Build reusable templates and frameworks to improve team productivity

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field
• 8+ years of experience with SQL Server and T-SQL development
• 5+ years specifically focused on ETL processes and data pipeline development
• Extensive experience with stored procedure optimization and complex query tuning
• Strong experience with database performance testing, optimization, and troubleshooting
• Demonstrated ability to mentor junior developers and improve team capabilities
• Experience with JIRA and agile project management tools
• Excellent problem-solving and analytical skills
• Outstanding communication and collaboration abilities

Preferred Qualifications

• Experience with healthcare claims processing and related data structures
• Knowledge of healthcare data and HIPAA compliance requirements
• Understanding of modern data warehouse architectures
• Experience transitioning from legacy to modern data systems
• Knowledge of data governance in regulated environments
• Experience implementing automated testing for database code
• Previous team leadership experience
• Healthcare analytics industry experience

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Job Summary
The Carrier Relations Analyst will play a key role in managing relationships with carrier partners and analyzing data to optimize carrier cooperation and performance in responding to issues conveyed via our unique referral, monitoring and resolution process. This role will involve leveraging data-driven insights to enhance the efficiency, cost-effectiveness and reliability of carrier networks, ensuring smooth operations between the company and its partners. The ideal candidate will have strong analytical skills, a deep understanding of telecommunication and logistics operations and excellent communication abilities to foster productive relationships with carrier partners.
This position is only open to legal residents of the United States of America who reside in the USA.

Key Responsibilities
Carrier Management

• Develop and maintain relationships with key carrier partners, acting as the main point of contact for day-to-day operation
• Collaborate with carriers to resolve issues and manage service level agreements (SLAs)
• Monitor and evaluate carrier performance against KPIs and actionable agreements, addressing any issues that may arise
•  

Clinical Data

• A clear understanding of the identification and investigation of issues and billing activities leading to improper payments is required as this work involves reviewing medical claims data (professionals, facilities, insured members or the broker community) in coordination with the customer’s carrier or third-party administrator
• Utilizing information from claims data analysis, plan representatives and other sources to accurately present the company’s findings to carriers in a way  insuring they will understand the issues and take recommended actions to remediate said inappropriate payments

Process Improvement

• Identify opportunities for process optimization within the carrier management function
• Work closely with internal teams (Operations, IT, Finance, etc.) to implement improvements in the carrier management process
•  

Qualifications
Education & Experience

• 4 – 6 years of experience in carrier relations or a data-driven role
• 4 – 6 years working in a health insurance organization’s payment integrity area or employer group relations team
• Preferred Bachelor’s degree in a health, marketing or data science related field

Soft Skills

• Strong interpersonal skills with the ability to cultivate and manage professional and productive relationships with external partners
• Excellent communication skills, both written and verbal, for report writing and presentations
• Strong analytical thinking with a problem-solving mindset and attention to detail

Key Competencies

• Ability to analyze large sets of data to uncover insights and trends related to carrier actions relevant to company identified issues
• Strong time management and prioritization skills necessary to manage multiple carrier accounts and related tasks simultaneously
• Ability to work cross-functionally with various internal teams (IT, Finance & Operations) to improve carrier-related processes
• Critical thinking, attention to detail

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Position Summary:
The Implementation Manager/Account Management Support is responsible for leading the successful onboarding and deployment of new and existing clients. This role ensures that implementations are delivered on time, within scope and aligned with client expectations. Working cross-functionally with IT, Data Science, Operations and Account Management, the Implementation Manager plays a key role in ensuring long-term client satisfaction and adoption.  The Account Management Support role provides vital assistance to the account management team, helping to ensure the ongoing satisfaction and retention of clients. This role supports client communications, reporting, documentation and operational tasks that maintain high-quality service delivery for our data analytics solutions.

Key Responsibilities:
Implementation Manager:

• Serve as the primary point of contact for clients and their relevant vendor partners during the implementation phase
• Translate client requirements into technical specifications and implementation plans
• Create and manage project plans, timelines and deliverables
• Coordinate with internal teams (sales, legal, account management, data engineers, developers, analysts) to ensure successful execution
• Facilitate client meetings and status updates, proactively anticipating, identifying and resolving issues.
• Conduct weekly internal status update calls to ensure alignment of resource readiness and prioritization
• Drive continuous improvement in implementation processes and documentation
• Transition clients smoothly to Account Management post-implementation

Account Management Support:

• Assist Account Managers in responding to client requests, issues and routine updates
• Prepare reports, dashboards and insights for client review
• Maintain and update client documentation, CRM records, and support logs
• Help implement and track client success plans and KPIs
• Support cross-functional coordination between account management, analytics, and support teams

Qualifications:

• Bachelor’s degree in Business Administration, Marketing or related field
• 4+ years of experience in implementation, project management, or technical client onboarding
• 3+ years of experience in a customer-facing or support role
• Strong understanding of data analytics platforms and concepts (BI tools, data pipelines, ETL)
• Strong organizational skills and attention to detail
• Proficiency in tools such as Excel, PowerPoint, CRM systems (e.g., PipeDrive, HubSpot)
• Excellent communication and problem-solving skills
• Familiarity with data analytics concepts and reporting preferred
• Familiarity/experience in healthcare claims data and payment integrity a plus

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Job Summary:
The Product Manager plays a crucial role in defining and executing the product strategy for our healthcare analytics platform. This position focuses on understanding stakeholder needs, balancing conflicting priorities and driving the development of solutions that align with business objectives. The ideal candidate brings extensive experience in product management within data-intensive healthcare applications, with the ability to collaborate across departments to deliver high-value features. This position combines technical understanding with strong business acumen and exceptional stakeholder management skills.

We are seeking a highly skilled Product Manager to join our dynamic team. The ideal candidate will have significant experience working with healthcare data platforms, analytics solutions, and cross-functional teams. They should demonstrate expertise in product development methodologies, backlog management and stakeholder communication. Proficiency in product management tools, data analytics concepts and healthcare industry knowledge is essential. In this role, you will play a pivotal part in shaping our healthcare analytics solutions to meet the evolving needs of our customers.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. 

Key Responsibilities:

• Gather and synthesize business requirements from diverse stakeholders across the organization
• Balance conflicting priorities and interests to define a cohesive product roadmap
• Manage the product backlog, ensuring tickets are well-defined, prioritized and ready for development
• Facilitate refinement sessions, sprint planning and other agile ceremonies
• Create detailed user stories, acceptance criteria and product specifications
• Collaborate with engineering, data science and design teams to deliver valuable product features
• Conduct market research to identify opportunities for product enhancement and innovation
• Define and track product metrics to measure success and inform decision-making
• Communicate product strategy, roadmap, and releases to stakeholders at all levels
• Stay current with healthcare industry trends and competitive landscape

Qualifications:

• Bachelor’s degree in Business, Computer Science, Information Systems or related field
• 5+ years of product management experience in data-intensive or healthcare applications
• Strong experience with agile methodologies and product development lifecycles
• Proficiency in product management and project tracking tools (Jira, Confluence, etc.)
• Expert in stakeholder management and consensus building
• Experience with backlog management and user story creation
• Strong background in gathering and prioritizing business requirements
• Excellent problem-solving and analytical skills
• Outstanding communication and presentation abilities

Preferred Qualifications:

• Experience with healthcare data and HIPAA compliance requirements
• Knowledge of data analytics platforms and business intelligence tools
• Experience with healthcare analytics industry
• Background in data visualization and reporting systems
• Previous team leadership experience
• MBA or advanced degree in relevant field
• Product management certification (CSPO, CPO, etc.)

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